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FAQ

 

FREQUENLY ASKED QUESTIONS

Do You Offer Hoppers?
We believe hoppers are best enjoyed hot and fresh from the hopper pan, and therefore we no longer offer hoppers as part of our every day menu. They are only available for onsite catering and events

More About Onsite Catering
Onsite catering starts with a minimum spend of $1000 + travel fee depending on location in Sydney. You can make this up with anything from our menu and we have Hopper Packages that start at $35pp. Please contact us if you have a specific enquiry in mind. 

Do You Have A Shop or Restaurant?
We do not have a shop - we work out of our home kitchen which is council registered and we also hold a Food Safety Supervisor Certificate.

What Is the Address for The Hopper Pan?
We are located in West Pennant Hills. The exact address is provided on your invoice once you have ordered. 

How Do I Order?
Please order by filling in the form at the end of the menu page, or from the Contact Us page.

How Do I Pay?
When you have submitted your form with your order, we will email you an invoice which has pick up or delivery details and secure online payment options (credit card or paypal). We ask that you please pay online to reduce cash handling as part of our covid procedures. 

I Haven't Received An Invoice?
Our emails often go the spam or promotions folder. Please check there after 24 hours and let us know if you still can't find it. 

How Early Do I Need To Order?
To ensure we can fulfil your order, we ask that you please provide at least 24 hours notice for all items except Patties and Pancake Rolls which don't require preorder. Lamprais must be ordered by Thursday 12pm for Friday and Saturday orders.

Can I Order Lamprais For Any Other Day?
Lamprais is only made fresh on Friday and Saturday. A lot of work goes into each item (and there are 8 items in a lamprais) so we are unable to make it every day unless you are ordering over 25 lamprais. 

Do You Deliver To My Area?
We deliver to the Hills District, North Shore, Northern Sydney, Parramatta Area, Sydney CBD and the Inner West. Please see our Delivery page for fees.